Your building process

Enjoy the journey

Because anyone can build a house. At Henley, how you get there counts.

We know that building a new home is easier and more enjoyable when you know what to expect next. At Henley, our service – from first meeting to final inspection - genuinely supports the dreams you have when it comes to this experience. We work hard to make sure that our customers enjoy every step in the process. Say hello to happy memories.

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Your building process

Stage 1 - Let’s start with hello

Let’s start with hello: Take the opportunity to chat one-on-one with a Henley New Home Consultant, where you can browse designs and chat through options of your new home. This will help to prepare and present your personalised New Home Quotation.

Book it in: Let the excitement start building at your Henley Design Information session, where you will discover how the interior selection appointments and colour selection process work.

Dollars and sense: You can also choose to review the offering from Waterstone Finance, with the option to complete a simple finance qualification process at your Henley Display Centre.

Secure your quote: A fully refundable deposit is required to secure the current listed base house price and promotional offer (if applicable).

  • For titled land and untitled land, the deposit is $850.
  • For knockdown rebuild, the deposit is $1,500.

Finalise paperwork: Your deposit will secure titled land and untitled land pricing and promotion structure for 6 months providing you complete all of paperwork requirements within 30 days. For a knockdown rebuild, the timeframe to complete required paperwork is 60 days from receiving the deposit.

Book it in: Let the excitement start building at your Henley Design Information session, where you will discover how the interior selection appointments and colour selection process work.

Confirm certificates and contract: Please provide us with a clear copy of your Plan of Subdivision, a copy of your Land Contract including Section 32, and if your land has titled, the Certificate of Title.

Final take on the paperwork: The next appointment is to complete your Step 2 Paperwork.

To secure your quoted price, this appointment must be completed within:

  • 30 days after paying your deposit for titled land
  • 60 days for knockdown rebuild, and;
  • 120 days of your forecasted land title date for untitled land.

If your land is due to title at a date further than 6 months from your initial deposit, additional costs may be incurred. Please refer to sales quotation.

Stage 2 - Wave bye bye to paperwork

Wave bye bye to paperwork: With the initial paperwork phase complete, your second deposit is now due. Your total deposit now becomes non-refundable, as works including soil reports, site survey, and preliminary requirements are completed, as well as council requirements (as applicable).

The second deposit is:

  • $650 for titled and untitled land, bringing the total paid to $1,500
  • $1,000 for knockdown rebuild, bringing the total paid to $2,500

Stage 3 - Colour your vision

Henley Design Appointment: Whether you know exactly what you want or really have no idea, you’ll discover what you can create at your Henley Design Colour Selection Appointment in Australia’s newest address for the latest in home interiors and design. Henley Design is located in Mt Waverley and will be open Monday to Friday 10am to 4pm as well as on Saturday and Sunday from 1pm to 4pm. You are welcome to come in to browse at your own leisure during these times.  Please note that our qualified interior designers are available to assist on weekends only.

Stage 4 - The tender moment

The tender moment: This is genuinely a tender moment in time – it’s when all of your planning and information, quote and payments come together in one place for review and final sign off. The tender incorporates all of your selections you have made so far- façade, variations, colour selections, preliminary site costs, site plan and floorplan (as applicable). There are no further changes permitted after tender is signed.

Appointments are available Monday – Friday, taking approximately 4 hours for a single storey and a full day for double storey homes.

Council dispensations and town planning permits (knockdown rebuild only): For knockdown rebuild projects, the final tender sign off means we can apply for all relevant council dispensations (Town Planning Applications remain the responsibility of the owner). We also recommend you begin your Electricity Pit Relocation Application through the relevant electricity authority at this point.

A progress payment: When you sign your tender, a payment of $1,650 is required in order to prepare your contract drawings.

Out with the old (applicable to knockdown rebuild only): Demolition of the existing house with capping of all services to boundary is required prior to contract signing. Once demolition is complete, your site will have a second soil test and survey to confirm engineering of your slab.

You will also attend an electrical appointment to confirm your electrical plan, with an opportunity to add lights, light fittings, security systems, intercoms, fibre optic wiring and connectivity, data points, home theatre sound systems and more.

Stage 5 - Congratulations on your contract

Congratulations on your contract: Using an industry standard HIA New Home Contract, you’ll be presented with a personalised version. Each person listed on the contract must attend this appointment to sign the document, and it also must be signed within 180 days of your initial deposit for titled and untitled land, and 240 days for a knockdown rebuild.

Positive progress: Progress is positive and your progression to contract stage is celebrated with a 3% (less deposit paid) payment at your contract appointment.

All ready for site activity: You are so close to site start. Now that the contract is signed and progress payment made, we’ll submit your energy assessment, finalise construction drawings, and confirm information relevant to your specific council requirements. For knockdown rebuild, we’ll also confirm final site costs after the second soil test and survey results.

 Make your move: So we can start onsite, you now need to provide:

  • Finance re-confirmation including a current letter of confirmation
  • Written confirmation from your finance provider that funds are ready to be released for construction progress payments
  • Written confirmation of land ownership

To help avoid any delays, please make sure your land is clear and ready for commencement of construction!

Stage 6 - The excitement of site start

The excitement of site start: Congratulations! Seeing your builder break the dirt on your block of land is an exciting moment. This is where all the plans and paperwork come together so the onsite team can create the vision. To proceed with site start, we must have received all required permits and approvals, evidence of the owner’s title to the land, full details of restrictions and covenants which affect the land, evidence of finance for the contract price, all drawings are signed and all pre site start HIA contract clauses are met.

Summary of progress payments: We require progress payments as per the standard HIA recommended payment schedule. There are six payments due, totalling 100%.

  • Deposit – 3% (less deposit already paid)
  • Base – 10%
  • Frame – 15%
  • Lock up – 35%
  • Fix – 25%
  • Completion – 12% (in addition to any variation orders)

Stage 7 - Construction

Now is the time for Henley’s Construction team to take the lead, and do what we do best.

The next section will define the main stages of construction for you, and outlines some of the things which may take place during each stage.

Base Stage: Your block of land will be prepped and ready to build on, with temporary fencing installed, site excavation, and underground connections laid. Base stage is complete once the concrete slab is poured.

Frame Stage: This is when your dream home really starts to come to life. All walls are marked out in accordance with your final drawings, and construction of wall, windows and door frames, and roof trusses begin. Frame stage is complete once the frame is completed, inspected and approved by a qualified Building Survey.

Lock Up Stage: This is a significant milestone as this is when we’re able to effectively ‘lock up’ your home. Brickwork, wall cladding, roofing and insulation are all installed. Temporary external doors may be hung and fixed into position in order to ensure the security of your site.

Fixing Stage: This is where we begin fixing everything into position. We will complete all internal plaster, architraves and skirts, and cabinets and cupboards to your kitchen.

Fit Off Stage: The focus shifts to the inside of your home during this stage, and you will see your colour selections come to life. Whilst we paint your home, we will install tiles, benchtops, shower screens, mirrors, and door furniture. We will also fit off all plumbing and electrical connections.

Practical Completion Inspection (PCI Stage): The day is soon approaching! Your Construction Administrator will book in your New Home Presentation two weeks ahead of the completion of your home. On this day, you will meet with a Henley Representative who will present your new home to you demonstrating its features and functions. At the time of your New Home Presentation you will be able to settle on site and receive your keys, should you have your final payment ready.

Congratulations! Your brand new Henley home is complete and ready for you to move in!

Stage 8 - Aftercare

Now you're in your brand new home, it's time to commence with the industry's leading aftercare program.

Once you have taken possession of your new home, your builder is obliged under Section 39 of the Plain English Building Contract to perform routine maintenance and carry out any adjustments caused from settlement. The industry standard for this maintenance period is thirteen weeks, however Henley offer an extended period of twelve months from the Settlement Date of your home.

An employee from our Home Assurance Department will contact you at approximately eleven months after Settlement to book in a suitable time to visit your home.

Should you wish to have your maintenance inspection brought forward, please contact the Home Assurance Department on or (03) 9574 5330.

At Henley, whether you’re starting with a titled or untitled block of land, or undertaking a knockdown rebuild project, our guide will step you through the process, from deposit to site start to bumps in the night.

Say hello to communication and cooperation. 

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