Our commitment to you

Summing up our thoughts on customer commitment is really simple: You come first.

At Henley we strive to ensure every part of your build experience is inspiring and rewarding. This applies to everything from your first exploration of our immersive World of Homes display experience, through to the sales, selections, construction and Home Assurance phases. At Henley we look after you from start to finish, and for many years after.

As simple as it sounds, our philosophy isn’t all about us – our philosophy is all about you.

Honesty

We believe in doing the right thing. This involves standing by our work and honouring our commitments. You’ll see it in the houses we build, the prices we list, our home contracts and the client service we provide. We value it in every corner of our business.

Expect Henley to deliver:

  • Two-way contact. Valuing your opinion, a dedicated representative from our Service Excellence Program contacts our clients at six stages throughout their build journey to seek your levels of satisfaction with us.
  • Future-proofing. Continuing to pioneer industry leading environmental and philanthropic initiatives, Henley's commitment to improving the broader community means that we are always focused on building tomorrows homes today.


Transparency

We believe in being clear and candid. Let’s call it full disclosure. Customers know what their preferred home will cost from day one. Timelines and processes are communicated plainly and succinctly. We are generous with the information we offer. We explain details, explore options and state final costs. Our display homes reflect the real world results our clients can expect.

Expect Henley to deliver:

  • Pricing. Upfront published home prices, list of luxury inclusions, facade and structural option pricing and step-by-step construction information being available to you.
  • Upgrades. Ensuring that you understand any interior upgrade prior to making a full commitment with Henley, with access to our colour showroom and detailed information session.
  • Accuracy. Keeping our communications to you clear, concise and accurate at every stage

 


Delivery

We take extra measures to ensure that our homes are built to highest calibre, offering the most comprehensive guarantees and support in Australia. It is these extra home assurances which will give you peace of mind for the lifetime of your home.

Expect Henley to deliver:

  • Integrity. The structural integrity of your new Henley home is assured with an industry leading warranty period. Our 50 Year Structural Guarantee is offered in addition to the standard HIA warranty period.
  • Extended cover. We offer a 12 Month Extended Maintenance period on all of our homes. Whilst the industry standard is three months, we understand the importance of allowing a house to settle over the four seasons of the year.
  • Inspections. Building your home to the highest level of construction quality, we conduct quality inspections at five stages throughout your build process to ensure our standards are upheld. The foundations of your home will be engineered to suit the unique traits of your site – that’s our guarantee.

 


Support

We see building your home as a collaborative project. You'll have a dedicated team of specialists throughout each phase of the home building process, from display centre to door step, to ensure you finish with your dream home.

Expect Henley to deliver:

  • Knowledge. Our staff are highly trained and skilled in their area of expertise. We are dedicated to ensuring that the industry's leading talent is working for us, and with you.
  • Experience. Making the building process effortless for you, we coordinate your entire construction process, including all appointments to ensure an efficient transition from one stage to the next.
  • Communication. Clear and proactive communication during every stage of your new home journey, with regular phone calls, emails and face-to-face meetings. Plus, you can have peace of mind any time of the day (or night) with our Emergency Hotline - available 24 hours a day, 7 days a week during your 12-month maintenance period.

 

"What made us at ease choosing to build with Henley was the support that we got from everybody as well as the confidence in knowing what they do – and they do it really well."

Chloe & Janet

Palace Series

Our guarantees and support

The confidence we have
in our work and our people
is reflected in the fact we offer
the most comprehensive array
of guarantees and support
in Australia.

Find out more »
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