This section explains how to read this policy and describes its purpose.
Defining specific terms
- "Henley" means Henley Arch Pty Ltd and its related corporate bodies.
- "We", "us" and "our" refer to Henley.
- "Privacy information" includes personal information and sensitive information.
- "Personal information" includes information that is capable of identifying an individual such as name, address and date of birth.
- "Sensitive information" includes information relating to health or religion, racial or ethnic origin
- APPs refer to the Australian Privacy Principles in the Privacy Act 1988 (Cth) ("Privacy Act").
Purpose of our policy
Henley is bound by the Privacy Act, including the APPs incorporated in the Privacy Act.
Which kinds of privacy information we collect
Henley collects personal information as defined by the Privacy Act. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information or opinion is recorded in a material form or not. An example of personal information is your name and address.
The kinds of privacy information we collect include:
- Contact Details:
We may collect information such as your name, address, telephone number, facsimile number and/or email address.
- Financial Details:
We may collect information about your bank account details and other information that allows us to transact with you.
- Unsolicited Personal Information you send us:
We may collect any personal correspondence that you send us, or that is sent to us by others about your activities. We will destroy or de-identify any unsolicited personal information we receive, unless we are otherwise entitled to collect the information under the Privacy Act.
- De-identified information:
Some pages and emails created by the website may also contact a "web beacon." This is a clear-pixel image that generates a de-identified notice of your visit to be sent to Henley. A web beacon usually works in conjunction with a cookie. If you disable cookies a web beacon will be able to generate an anonymous notice of your visit, but such notice cannot be associated with information normally contained in the cookies. If the personal information Henley requests from you is not provided, or you request to provide information anonymously, Henley may not be able to provide the information or the services you requested.
Where de-identified data is collected, the APPs do not apply.
How we collect privacy information
Unless it is impractical to deal with you anonymously, you are entitled to remain anonymous or use a pseudonym in relation to particular matters. Examples of where it is impractical to allow you to remain anonymous include entering into contracts with Henley and making payments by credit card.
Henley will only collect personal information by lawful and fair means. We have a general policy to only collect privacy information from you directly, unless it is unreasonable or impracticable to collect privacy information from you directly. Most types of information we collect from you is basic personal information, for which we do not require consent.
We may collect your personal information in a variety of ways, which include:
- Person to person
- From any contract you enter into with Henley
- On forms completed by you and submitted to Henley
- Web based enquiries you submitted to Henley
- From any correspondence you post to Henley
- Over the telephone or
- Via facsimile, email or other electronic communication you transmit to Henley.
If we do not collect your personal information, our ability to provide quality and efficient services, or any services at all, may be compromised. The specific consequence of us not collecting your personal information depends on the context of the collection and the purpose for which the information was collected.
Purposes for which we collect and deal with your information
We collect privacy information for the purpose of running our home building business. We need to deal with your personal information to allow us to run our business and perform essential functions.
Generally, we only use privacy information for the primary purpose for which we collect the information or a secondary purpose related to the primary purpose for which you would reasonably expect us to use the collected information. The primary purpose of the collection is partly determined by the context in which the information is collected. The list of potential primary purposes for which we collect and deal with your privacy information includes:
- Responding to queries you may have regarding any of the activities or services described on the website
- Communicating with parties to an agreement that includes Henley as a party.
- Conducting business transactions, such as processing invoices, bills and related financial matters necessary for Henley's provision of goods and services
- Conducting customer satisfaction surveys in relation to Henley's products and services
- Monitoring the use of the website
Direct Marketing: If we collect information about you and you would reasonably expect us to use or disclose the information for the purpose of marketing, we will use an opt-out procedure in all our marketing communications. This means we will adopt an opt-out procedure for the following types of direct marketing:
- Notifying you about Henley's new or existing products, services and activities (if you have requested this)
- Market research in relation to Henley's products and services
- The distribution to you (or any organisation, company or group you are authorised to represent) educational material and general information relating to Henley and its charitable and philanthropic activities
If Henley collects your information indirectly from a third party, any direct marketing communication will be subject to your consent, unless it is unreasonable or impracticable to obtain your consent to do so. If you do not consent, we will not be able to send you any marketing material.
You can remove any remarketing cookies by deleting your Internet browsing history and clearing your cookies. This can be done through the tools/settings function of your Internet browser.
Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages or assets you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The consequences of not providing us with personal information
If you choose to not provide us with personal information our ability to perform some essential business functions, such as quoting and constructing your home, might be compromised.
Not providing us with personal information could mean we are unable to fulfil one of the above purposes for which we collect personal information.
This section explains how Henley holds your privacy information, how you can access your privacy information, update your privacy information, complain about an alleged breach of the APPs or make any related enquiry.
Maintaining currency of your information
Henley relies on accurate and reliable information to deliver quality and effective services. If we are satisfied that any of the information we have about you is inaccurate, out-of-date, irrelevant, incomplete or misleading, or you request we correct any information, we will take steps as are reasonable in the circumstance to ensure the information held by us is accurate, up-to-date, complete, relevant and not misleading.
Should we refuse to correct the information, we will explain the reasons for refusal.
If we disclose your privacy information that is later corrected, we will, or else you may ask us to, notify the entity that received the incorrect information about that correction.
Safety of your information
Henley takes reasonable steps to protect the personal information Henley collects from you against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons, misuse, interference, loss, unauthorised access, modification or disclosure.
By using our website, however, you acknowledge and accept the risk that the website may contain hyperlinks to websites owned, operated and/or maintained by independent third parties. Henley has no control over the privacy practices or the content of any such websites linked to this website, we can only inform individuals of the types of organisations to who we disclose privacy information.
Henley reserves to the right to amend this policy at any time and such amendments will be posted to this website. Henley may, at its discretion, communicate amendments of this policy to you by email or mail. In most circumstances, basic amendments of our policy will not require your consent. However, if the amendments alter part of our Policy that renders Henley obliged to obtain your consent, we will notify you of the amendments and communicate that your acceptance of our email indicates implied consent unless you communicate to us that you do not consent to the amendments.
Henley does not adopt or use any identifiers of any Australian government body or agency assigned to any individual as its own identifier.
Accessing and correcting your personal information
You are entitled at any time, upon request, to access your privacy information held by us. Henley will provide you with access to your personal information, unless an exception to the right to access applies. If an exception applies, Henley will advise you in writing of the reason for refusal and outline how you may complain about the refusal.
Henley reserves the right to charge an administrative fee to cover its reasonable costs for providing access to your personal information. We will endeavour to respond within a reasonable period after the request is made - it is anticipated that this is no more than 30 days.
If Henley does not agree that your personal information is inaccurate, we will, at your request, attach a note stating that you disagree with the relevant material.
While Henley takes all reasonable steps to ensure your personal information is accurate, up to date and complete, Henley relies upon the accuracy, completeness and currency of the personal information you supply to us. Accordingly, if you identify any inaccuracy in your personal information, or you need to make a change or wish to verify such information, please contact Henley with a request to access your personal information with sufficient information to enable Henley to verify your identify. If this personal information has been previously disclosed to a third party, Henley will notify the relevant third parties of the correction.
Lodging a complaint
Please direct all requests to Henley's Privacy Officer by email at email@example.com or by mail to the following address:
Attention of the Privacy Officer
Henley Arch Pty Ltd
395 Ferntree Gully Road
Mount Waverley, 3149, VIC.