Our Guarantees

sumitomo  Part of the Sumitomo Forestry Group

We are backed by a $7 billion~ parent company, 330-year Sumitomo Forestry Group. This provides us with the resources to confidently and continually invest in innovation, well ahead of the market. It also means that no matter what happens, we will finish your home…so you can build with us with absolute confidence!

You can learn more about Sumitomo Forestry Group or read about their financials.

 

50year-structural-guarantee  50 Year Structural Guarantee* 

Built to last, a Henley home comes with a structural guarantee of 50 years. We’re proud to put our name on our builds and will confidently stand by our workmanship for far longer than the industry standard. Our Home Assurance department will look after you from the day you move into your new home.

*Exclusions apply, speak to your new home consultant. 

 

text-30258 Quality Assurance

Building a home that is structurally sound and safe for you to live in is a part of our quality commitment to you. Every Henley home undergoes a stringent inspection program whereby our supervisor’s complete regular inspections and 8 quality checks through out your build. In a separate process, inspections are carried out by our Henley Quality Assurance team at pre-paint and completion stage. These quality inspections are in addition to the statutory building surveyor inspections at pre-pour, frame and final stages.

 

hotline  We've got your back

Our Home Assurance department will look after you from the day you move into your new home. If you need to contact us after-hours, please call our main reception number 03 9574 5333 and a member of our team will assist you as soon as possible. In an emergency, please contact the SES or your insurance company.

For all other enquiries, please contact our Home Assurance Department team during business hours on:

T: 03 9574 5330
E: homeassurance@henley.com.au

 

*$7B backing - Henley Properties Group is part of Sumitomo Forestry Group, which has a shareholder funds position of AUD $7B (based on net assets of JPY 682.6 trillion at 31 December 2022 converted at the average exchange rate over the 12 months to that date).