Our Guarantees

At Henley, we lead the way when it comes to providing every customer with comprehensive support.

Backed by a global building leader that ensures our financial stability and industry expertise, we take care of the big and small details on your behalf. Every Henley home undergoes a stringent inspection program while being built and is then covered by a 52-week maintenance program. You can also rely on our emergency hotline. Beyond that, Henley also provides a remarkable 50-year industry-leading structural guarantee.

Say goodbye to sleepless nights


50year-structural-guarantee  50 Year Structural Guarantee* 

Built to last, a Henley home comes with a structural guarantee of 50 years. We’re proud to put our name on our builds and will confidently stand by our workmanship for far longer than the industry standard. Our Home Assurance department will look after you from the day you move into your new home.

*Exclusions apply, click here for full details.


12-month-extended-warranty  12 Month Extended Maintenance Check

The industry standard defects check is just 3 months but we recognise that new homes may require small adjustments as they settle in to their site.  Our 12 month extended maintenance check means you and your house will live through four seasons allowing for all potential defects to present themselves before we inspect your home.


Our Guarantees   Quality Assurance

Building a home that is structurally sound and safe for you to live in is a part of our quality commitment to you. Every Henley home undergoes a stringent inspection program whereby our supervisor’s complete regular inspections and quality checks at every stage of the build. In a separate process, inspections are carried out by our Henley Quality Assurance team at pre-paint and completion stage. These quality inspections are in addition to the statutory building surveyor and engineer inspections at pre-pour, frame and final stages.


hotline  Hotline

In the event of an after-hours emergency or for urgent queries, please contact our Home Emergency Service hotline via our Henley Main Reception number on 03 9574 5333 and follow the prompts accordingly to help you in your time of need.

For all other enquiries, please contact our Home Assurance Department team during business hours on:

T: 03 9574 5330
E: homeassurance@henley.com.au


sumitomo  Part of the Sumitomo Forestry Group

With all the passion and knowledge of a local builder, Henley also offers the confidence and security that comes from being part of a much bigger picture. We are proud partners with Japan’s Sumitomo Forestry Group, an organisation boasting over 300 years’ experience. A worldwide leader in new home design and construction, Sumitomo builds more than 20,000 homes throughout the world each year and increases Henley’s global buying power and expertise base. Alongside our local commitment and knowledge, this combination ensures that Henley brings the best in building design and construction to your new home.