Our Guarantees

At Henley, we lead the way when it comes to providing every customer with comprehensive support.

Backed by a global building leader that ensures our financial stability and industry expertise, we take care of the big and small details on your behalf. Every Henley home undergoes a stringent inspection program while being built and is then covered by a 52-week maintenance program. You can also rely on our 24-hour emergency hotline. Beyond that, Henley also provides a remarkable 50-year industry-leading structural guarantee.

Say goodbye to sleepless nights


50year-structural-guarantee  50 Year Structural Guarantee* 

Built to last, a Henley home comes with a structural guarantee of 50 years. We’re proud to put our name on our builds and will confidently stand by our workmanship for far longer than the industry standard. Our Home Assurance department will look after you from the day you move into your new home.

*Exclusions apply, click here for full details.


12-month-extended-warranty  12 Month Extended Maintenance Check

The industry standard defects check is just 3 months but we recognise that new homes may require small adjustments as they settle in to their site.  Our 12 month extended maintenance check means you and your house will live through four seasons allowing for all potential defects to present themselves before we inspect your home.


   Quality Assurance

While we promise on our word that our work is good, our Quality Assurance program means a separate team of experts will review our work. This gives you the peace of mind that your house is built to last. The independent Quality Assurance teams will conduct inspections at five stages throughout the building process to ensure construction is completed to the highest level of quality.


hotline  Hotline

For any home emergencies or urgent queries, our Home Assurance hotline operates 24 hours a day, seven days a week, 365 days of the year. These extra levels of support increase your feeling of confidence and safety throughout the maintenance period and allow you to enjoy your new home to the fullest.


sumitomo  Part of the Sumitomo Forestry Group

With all the passion and knowledge of a local builder, Henley also offers the confidence and security that comes from being part of a much bigger picture. We are proud partners with Japan’s Sumitomo Forestry Group, an organisation boasting over 300 years’ experience. A worldwide leader in new home design and construction, Sumitomo builds more than 20,000 homes throughout the world each year and increases Henley’s global buying power and expertise base. Alongside our local commitment and knowledge, this combination ensures that Henley brings the best in building design and construction to your new home.