COVID-19

29 September 2020

Our Displays Are Now Open

In line with the Government’s announcement and the easing of COVID-19 restrictions for Melbourne, all our Display Homes are now open for private inspection by appointment only.

The Government has mandated certain conditions which will be provided when you book an appointment.

To keep everyone safe and healthy, all precautionary measures remain in place including:

  • Mandatory wearing of your personal face mask
  • Hand sanitisation
  • Wearing of disposable gloves as provided on arrival
  • Completing a health declaration form on arrival
  • Adherence to all social distancing and space rules

Virtual appointments remain via phone or skype for obtaining sales quotes, colour and electrical selections, tender and contract signing; and on-site building inspections.

For more information or to make an appointment, simply call your preferred World of Homes or Display Centre.

21 August 2020

Inspections and Settlement

To ensure we adhere to the Government’s guidelines we are continually adapting so that we get you into your new home as fast and safely as possible.

Inspections
For those living in metropolitan Melbourne, the Housing Industry Association (HIA), the official body of Australia’s home building industry in discussions with the State Government has determined that it is the position of the Government that prior to settlement an owner can only attend the Final Inspection. As a result, and to keep the process moving, all site related inspections other than the Final Inspection will be conducted virtually. We have revised our processes right across our business to adapt to this new way of delivering your home and we are finding that virtual appointments are working really well and positively received by our customers. I encourage you to contact your Customer Administrator if you have any questions on how this will work for you.

Settlement
Once your Final Inspections have been completed by the construction team, your Administrator will be in touch to arrange a Settlement.

For those living in regional Victoria, while you remain under Stage 3 restrictions, with strict social distancing and protocols in place, we will be able to hold your Pre-Handover, Final Inspections and Settlements on site as per normal. As with any personal meeting, to keep everyone safe and healthy, a health declaration form will need to be completed by all parties prior to attending.

We thank you for your understanding as we navigate through a constantly changing landscape.

7 August 2020

The last 5 months has been challenging for us all in so many ways we could never have anticipated.  Watching our community grow in resilience and care for each other will perhaps be the legacy of this time.

With the introduction of Stage 4 restrictions in metro Melbourne we are grateful that the construction industry remains a permitted business by the State Government.

The new restrictions will impact the way we operate and I’d like to update you on the changes we are making to continue building your home while keeping everyone safe and healthy. In keeping with life at the moment, these rules are continually changing and we will keep you updated.

Visits to Display Homes
Our display homes are now closed. Our New Home Consultants remain available via phone or video to assist you 7 days per week 11am-5.30pm.

While you cannot personally visit our homes at present, our website remains an excellent resource with photos, videos, blogs and virtual tours to help you find your ideal home. Contact your local New Home Consultant to make an appointment.

Design Showroom Information Sessions
We are excited to unveil our virtual Design Showroom Information Session that enables you to continue designing your new home, inside and out.

If you have already booked in for a face-to-face session, you will soon be contacted by one of our Interior Designers to transition your appointment over to a virtual session. You’ll be able to hit play and immerse yourself in your new home selections, chapter by chapter, and replay, rewind or pause as many times as you like.

If you don’t yet have an appointment your New Home Consultant will contact you to book a virtual session.

Design Showroom Browsing Sessions
We are currently unable to have visitors to our Design Showroom for browsing. Our Interior Designers are available to assist you with any questions or to provide advice and inspiration virtually weekdays 10am-4pm by calling 9574 5205.

Colour Selection Appointments
All Colour Selection appointments from Monday 10 August will be conducted virtually with your own personal Interior Designer guiding you through your interior and exterior selections. They will contact you ahead of your appointment to brief you on the process. You will receive a Selections Guide that will quickly become your best friend as you design your home.

Electrical, Tender and Contract Signing
All electrical, tender and contract signing appointments are continuing virtually. Our staff are working from home and equipped to get your home to the build stage.

12-Month Maintenance and Service Inspections
Under the current guidelines all non-essential or non-emergency service inspections for occupied homes cannot proceed. We will respond to genuine emergency situations and you can contact us on 9574 5330 during Business Hours and After Hours on 9574 5333.

On-Site Building Inspections and Settlements
All on-site building inspections prior to settlement will continue as virtual appointments. If you have any questions, please contact your Site Supervisor who will assist you. With the restriction in the number of trades allowed onto job sites, things may take a little longer to progress and we thank you for understanding.

With strict social distancing and protocols in place, Pre-Handover Inspections and Settlements will continue as planned. As with any personal meeting, a health declaration form will need to be completed by all parties prior to attending.

Thank you for choosing Henley to build your home. Please rest assured we are doing everything we can to get you into your new home and keep everyone safe and healthy as we do so. Moving into your new home is a very exciting time and we are committed to making it special for you. If you have any questions or concerns, please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs.
Please be safe and do your part to stop the spread.

6 August 2020

All our display centres are currently closed. Our New Home Consultants are available for phone or video appointments 7 days / week.

22 July 2020

Mandatory face coverings for Melbourne and Mitchell Shire

The State Government has announced that people who live in metropolitan Melbourne and Mitchell Shire will now be required to wear a face covering when leaving home.

This means that any customers attending an appointment from Thursday 23 July at a Henley office, display centre or building site will be required to wear a face covering.

In order to keep everyone safe and healthy, our teams will also be wearing masks and no one will be permitted to enter a Henley premise without wearing a face covering. We thank you for your understanding and cooperation.

To keep your new home build moving, we are pleased to offer a range of virtual appointments, which you can conduct from home! These now include:

  • obtaining sales quotes
  • electrical selections
  • tender and contract signing; and 
  • on-site building inspections. 

We have also added more online resources to our website, so visit our home designs page and explore the 25 virtual tours of our most popular home designs – we hope you find your favourite!

If you prefer to meet in person, physical appointments are continuing safely with COVID-19 guidelines in place for final home inspections and for Design Showroom appointments with a maximum of 2 customers allocated per each staff member. Due to the limit of people we can accommodate in the Design Showroom due to social distancing requirements, it may take a little longer at the moment to get information or appointments that you need but please know our teams are working to make this happen as fast as humanly possible. Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs. 

8 July 2020

Return to Stage 3 Restrictions

The return to Stage 3 restrictions will mean only one change for our business. Effective from midnight tonight (8 July), all our display homes will be open by appointment only.

To further assist you through the Stage 3 restrictions, there is no need to visit us in person unless necessary and we have arrangements in place so you can still move ahead with building your home via virtual appointments for any aspect of the process – this includes obtaining sales quotes, electrical selections, tender and contract signing; and on-site building inspections.

There is no change to our Design Showroom appointments and we continue to adhere to the Covid-19 guidelines to keep everyone safe and healthy.   Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your requirements.

Take care and do your part to stop the spread, keep up the social distancing and wash those hands.

All the very best from the entire Henley team.   

3 July 2020

With the announcement of the Victorian Government's Stage 3 Stay at Home restrictions, all our World of Homes, Display Centres and Design Showroom remain open.

In order to keep everyone safe and healthy we ask that if you live in an affected postcode to please reconsider visiting us at this point in time.

or customers who have a Design Showroom appointment and wish to reschedule please contact us on 9574 5205 and we will ensure that you are rebooked as a matter of priority when the restrictions are eased.

All our electrical, tender and contract signing appointments continue to be available via phone or Skype.  If you wish to book a phone or Skype appointment with a New Home Consultant, please visit Henley.com.au for the contact details of your preferred World of Homes or Display Centre.

All precautionary measures remain in place with visitors to any Henley premise required to complete a Health Declaration Form before entering. Please remember to keep social distancing and maintain high hygiene at all times.

#keepsafe
#stopthespread
#washyourhands

5 June 2020

As per Government guidelines, we are now permitted to allow up to 20 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.

22 May 2020

Our World of Homes are now open 7 days per week 11am – 5.30pm with the exception off Woodlea.

Keysborough, Woodlea and Cranbourne display centres are open Saturday to Wednesday 11am – 5.30pm inclusive (closed Thursday and Friday).

14 May 2020

In line with the Victorian Government’s announcement of a first easing of public health measures to stop the spread of COVID-19, our World of Homes and Display Centres will open from Saturday with no appointments necessary.

All displays remain closed Thursdays and Fridays.

As per Government guidelines, we are only permitted to allow up to 10 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.

In order to keep everyone safe and healthy you will be required to complete a Health Disclosure Form upon arrival and to sanitise your hands. In the interest of everyone, we are unable to see you at this point in time if you:

  • Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficultiesHave been exposed to a person who has tested positive to COVID-19 or waiting for result
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Are in quarantine as per government requirements


If you wish to make an appointment with a New Home Consultant please contact your preferred World of Homes or Display Centre.

We will continue to closely monitor the advice from health authorities and Governments, and will review this approach accordingly.

We look forward to welcoming you and please continue to be safe. Together we are doing this, together we are stronger.

2 April 2020

An Update From Our CEO

26 March 2020

To our army of subbies and suppliers, together we are stronger. Your health and safety is of the utmost importance and our No 1 priority. It is crucial that we operate in a safe, secure and healthy work environment over the coming weeks and months ensuring we all follow the Commonwealth and State/Territory Governments’ separation and distancing principles and maintaining a high level of hygiene. Housing Industry Association (HIA) guidelines to manage COVID-19 on new housing sites is a great resource as it clearly outlines measures to keep everyone safe - you can view it here.

25 March 2020

Further to the government announcement last night and in addition to the precautionary measures already in place to keep you and our team safe, effective immediately, all visits to World of Homes and Keysborough display centre will be by appointment only Saturday to Wednesday inclusive (closed Thursday and Friday).

Our New Homes Consultants remain available to meet with you 7 days / week via voice or video calls.

If you would like to make an appointment, please contact your local World of Homes or Keysborough display centre directly to arrange a time that suits. We do ask that you keep appointment attendees to a maximum of 2 adults please.

Please be advised that you will be required to complete a Health Disclosure Form prior to attending an appointment. In the interest of everyone, we are unable to see you at this point in time if you:

  • Display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
  • Have been exposed to a person who has tested positive to coronavirus or waiting for result                   
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Returned from overseas within the last 14 days
  • Are in quarantine as per government requirements

Stay safe. Stay well. Don’t congregate. And wash those hands!

24 March 2020

Please be advised that effective from 26.3.20, all World of Homes and the Keysborough Display Centre will be open Saturday to Wednesday inclusive. i.e. closed Thursday and Friday. New Home Consultants remain available for appointments 7 days / week. Given the current situation, we feel this is the right decision at this time in striking a balance between servicing our customers the best we can and doing everything we can to keep our entire display homes team in employment. Thank you for your understanding as we continue to work through this constantly changing landscape.

18 March 2020

As we navigate through these challenging times, we want you to know that we are here for you and that all of our display centres and head office remain open. We’ve introduced a range of new measures to safeguard the well being of our customers. employees, subbies and suppliers.

A dedicated COVID-19 Executive team is meeting daily to monitor the situation, oversee planning and make up to the minute decisions to keep the business operating and everyone safe with the following precautionary measures put in place:

Display Homes

  • Increased the scope of cleaning at our display centres and our offices
  • Making hand sanitiser available where possible
  • Asking all customers to reschedule display home visits and appointments if they are feeling unwell or who have been required by the Government to self-isolate

Our Team

  • Advised to stay home if they are feeling unwell no matter what the cause
  • Cancelled all non-essential business travel
  • A register is being maintained of staff who have travelled internationally to ensure they do not return to work until safe to do so
  • Avoid gathering in groups and hold phone/skype meetings with external suppliers
  • Continuing to observe good hygiene and avoid handshakes and personal contact where possible

Health Disclosure Forms

Effective 18 March 2020, Henley is introducing a Health Disclosure Form for customers, staff and contractors and we will kindly ask you to complete this prior to an appointment or visiting us.

We want everyone to have confidence about the health of people they will be interacting with.

Please continue to respect and support our employees, particularly if your appointment is required to be re-scheduled.

Design Showroom

With effect from Thursday 19 March, the Design Showroom will be open by appointment only until further notice. Please note it will not be open to the general public for browsing.

Together We’re Stronger

To minimise the spread of COVID-19 we are suggesting that all customers regularly consult the Government website www.health.gov.au, which recommends regularly sanitising hands.

Please be assured we are doing everything in our power to continue getting existing customers into their new homes, and keeping thousands of Victorian’s working.

Please take care of yourself and those around you as we work through this together.