25 January 2022
We are bursting at the seams to announce that as of tomorrow, 26 January all our displays are available for viewing - NO APPOINTMENT REQUIRED!
That's right, our display centres will open from 11am – 5.30pm tomorrow, and our new home consultants are thrilled to be returning back to the office to (safely) greet you.
What better way to spend your public holiday than day-trips visiting display homes?
All displays will be closed Thurs 27 and Fri 28 Jan, however our team are always available to meet with you virtually.
Our opening times are Sat - Wed, 11am - 5.30pm (closed Thur-Fri) from this weekend.
We can't wait to see you soon!
21 January 2022
Right through this pandemic, we’ve been committed to delivering each and every one of customers the best of experiences, working relentlessly through restrictions and lockdowns – pivoting and adapting with a positive, can-do attitude through each and every new phase (and there’s been so many (sweat brow emoji).
Our most recent priority has been to reopen our showroom for colour selection appointments and we are incredibly (absolutely thrilled) to announce it’s happening from this Tuesday 25 January!
Yep, we’re switching safely back to IN PERSON COLOUR SELECTION APPOINTMENTS (party emoji) with some added safety measures:
- All customers with booked appointments will be supplied with a RAT kit on arrival and must return a negative result prior to starting
- Appointment attendees must be kept to a maximum of two adults (as nominated on contracts)
- Our design showroom team are over the moon to be back in the office and will also be required to return a negative result
We ask that you arrive 15 minutes prior to your nominated start time and a reminder that we all still need to follow the standard Covid settings:
- Wear a mask indoors and where social distancing is not possible outdoors
- Scan our 1Breadcrumb QR Code to complete a health declaration
- Scan the Service Victoria QR Code as per Government regulations
- Maintain physical distancing and density quotas as instructed
Weekend showroom browsing remains closed for the time being as we move through this current wave of case numbers.
If you have a scheduled appointment, we will be in touch to confirm arrangements.
14 January 2022
All displays (including Craigieburn and Cranbourne) are now open and homes available for viewing, by appointment only, Saturday to Tuesday (closed Wed, Thurs and Fri).
Our new home consultants at all centres are available also by appointment to meet 7 days a week - virtually only.
Please contact your preferred display location to book an appointment.
7 January 2022
Hi and Happy New Year,
I hope you, your family and friends are safe and coping with all the challenges of the increasing Covid-19 cases we are seeing across the country.
As a business operating in Victoria, Queensland, NSW and SA, we have adapted quickly (and frequently) and learnt a great deal over the last two years - rapidly adopting new technologies, and in the process, enhancing our business practices.
I’d like to take a moment to acknowledge and thank our team who have worked tremendously hard, demonstrating unwavering commitment, passion and resilience in very difficult circumstances.
We’d also like to thank you – our customers. The overwhelming customer feedback we have received is a testament to our strong family values and culture instilled by our owners - evident in even the most trying of circumstances across our industry and in our history.
With increasing Covid cases in the community, I wanted to let you know that we are implementing some changes across our business, using our experiences over the past 2 years to ensure we continue to serve you - and get you into your new home as safe and quickly as we can.
Display Centres Open Saturday to Tuesday - By Appointment Only
Our displays are open and homes available for viewing, by appointment only, Saturday to Tuesday (closed Wed, Thurs and Fri). Please note Craigieburn and Cranbourne are currently closed.
To do our part in slowing the spread of Covid, our new home consultants are available to meet 7 days a week - virtually only (including Craigieburn and Cranbourne). With two years of experience delivering virtual appointments, our team have become absolute experts in online meetings and can deal with any and every query you have.
Please contact your preferred display location to book an appointment.
Our virtual design showroom is just a click away where you can immerse yourself in all things design. I also encourage you to visit and take a virtual tour of our homes online, where it almost feels like you are actually inside the house!
Colour Selections
When opening this coming Monday 10 January, our design showroom will once again be moving to virtual appointments. We understand the importance of getting your selections right and we have invested heavily in our people and technology to deliver an equal, if not better, experience under Covid settings. I personally do not think you will find a team of more experienced, passionate and skilful interior designers who have the sole purpose of delivering your dream home vision. Unlike other builders, they don't work on commission, so they're not going to prompt endless upgrades or be anything but honest! I am forever grateful how technology is allowing us to continue to deliver a personalised one-on-one colour selection process that virtually feels like you are in the showroom.
To provide an extra level of comfort for those undertaking virtual colour selection appointments, we will continue with our ‘viewing appointments’. Over the coming weeks, as we move through this current wave of Covid-19 case numbers, we will invite you to the design showroom for an appointment where you can add even more confidence to your choices – being able to see, feel, touch and confirm your interior colour selections that you made during your virtual colour appointment.
Showroom Browsing
We will be temporarily halting showroom browsing as we move through this current wave of growing case numbers. We will continue to monitor numbers and Government advice and keep you updated when this will be re-instated. Check in with our Instagram account to see lots of showroom and display home inspiration! @henley_homes
Tenders and Contract signing appointments
Both tender and contract signing appointments will continue virtually. Once again, I am buoyed by the overwhelming customer feedback of this new way of signing tenders and contracts saving everyone valuable time to keep things moving. It’s so popular and convenient, we believe this process will remain as an option post-Covid.
Construction industry status
With excellent planning and industry collaboration, the construction industry has largely remained open and there is no change expected here as we continue to work with our team of subbies and suppliers. I’d like to thank our team for their ongoing commitment to health and safety and their dedication to keep working to get you into your new home – quickly, safely and without compromising our highest quality standards.
Maintenance checks
Our team is continuing to work on the backlog of maintenance inspections caused by the various lockdowns in Victoria during 2021. I want to reassure you that any delay in your 12 month defects check, caused by the Covid-19 restrictions will not affect our obligations to you under clause 39 of your HIA Contract. In fact, we will ensure you are covered until we get to inspect your home. Given the backlog we may not be able to see you for up to 24 months. This extended period of time will allow your home to settle further, enabling us to address any additional issues that might arise during that time. We really do appreciate your understanding on this, and hope that you can respect our team and their efforts to do the right thing. Rest assured, we will complete all inspections in due course.
Emergencies
In the event of an after-hours emergency or for urgent queries, please contact our Home Emergency Service hotline via our Henley main reception number on 03 9574 5333 and follow the prompts accordingly.
Ongoing COVIDSafe Plans
Before we can welcome you inside our offices and displays (with the widest of physically distanced arms), there are a few important things we need to do. As per Government regulations and to keep everyone safe and healthy, you will need to check in and follow the below requirements:
- Wear a Mask indoors and where social distancing is not possible outdoors
- Scan our 1Breadcrumb QR Code to complete a health declaration
- Scan the Service Victoria QR Code as per Government regulations
- Maintain physical distancing and density quotas as instructed
Thank you
In closing, thanks again for trusting us to build your new home. It’s a responsibility we don’t take lightly and we look forward to welcoming you to the club of proud Henley home owners. If you haven’t chosen a builder yet, visit Henley Everyday Advantage and see what sets us apart from other builders.
Stay safe.
Antony Blackshaw – CEO Henley Properties Group
4 January 2022
With the increasing numbers of Covid-19 in our community, our display homes are moving to special January operating and trading hours.
Effective from midnight tonight, our displays will be open and homes available for viewing Saturday through to Tuesday 11am – 5.30pm daily (closed Wednesday, Thursday and Friday).
If you wish to meet with a New Home Consultant, you will be required to book a virtual appointment. Please contact your preferred display location to book an appointment. Our New Home Consultants are available to meet virtually 7 days per week.
Please note each of our centres will be operating with two independent teams with the aim of eliminating exposure risk for both our team and customers.
This is a precautionary approach to keep everyone healthy and to ensure we can continue to serve you and get you into your new home as safe and quickly as we can.
28 October 2021
After what feels like an eternity of lockdowns and closures, we are beyond THRILLED to be re-opening our display home doors across Melbourne from 11am this Saturday!
We know that you’ve been eagerly awaiting to visit our displays, and boy are we excited to be welcoming you back. After staring at a floor plan for months, it’s finally time to explore, touch and feel what could be your #foreverhome, in person.
Before we can welcome you inside our offices and displays (with the widest of physically distanced arms), there are a few important things we need to do. As per Government regulations and to keep everyone safe and healthy, you will need to check in and follow the below requirements:
- Wear a Mask indoors and where social distancing is not possible outdoors
- Scan our 1Breadcrumb QR Code to complete a health declaration
- Scan the Service Victoria QR Code as per Government regulations
- Maintain physical distancing and density quotas as instructed
Proof of Vaccination
In terms of the Government’s latest Proof of Vaccination requirements, we fully appreciate this is not straight forward and thank you for your co-operation as we navigate through this together. To ensure we comply with the Vaccine Directions and guidelines issued by the Government, we need to treat our offices separately to our display homes. Therefore, the following will apply:
- No proof of vaccination required to move though our offices to view our display homes. Please note no mingling or appointment with our team will be possible.
- Proof of at least one dose of vaccination required for any appointment or time to meet with our team in an office setting.
- If you are unvaccinated or do not wish to share your vaccination status, and wish to meet with our team, please let us know and we will arrange to assist you virtually in whatever way we can to get your new home built.
Design Showroom
As the design showroom forms part of our head office, we will be resuming face-to-face colour selection appointments for vaccinated customers from Wednesday 3 November. Customers must show evidence of at least one dose. If you have a scheduled appointment, the team will be in touch with you soon to confirm details.
For non-vaccinated customers and those not willing to share their vaccination status, our current virtual process will apply.
The same check-in rules as our display centres apply to the design showroom.
Well Melbourne, it’s time to put away those trackie pants and ugg boots (unless you like to wear them in public…#nojudgement) and head on down to visit the team at one of our 8 display centres across Melbourne and Geelong.
We can't wait to see you soon!
26 September 2021
With the announcement of restrictions easing in Geelong, our Mt Duneed display centre will re-open again from 11am on 27 September.
What better excuse to get out of the house and visit our 2 beautiful display homes, the hamptons inspired Ashbury 29 and coastal oasis Carmelle 25.
Our team have missed you and can’t wait to welcome you back!
23 September 2021
Based on the extension of the COVID-19 restrictions imposed by the State Government until 11.59pm on Thursday 28 October 2021, our Home Assurance Department is unable to conduct inspections within your home or attend for rectification works.
The team remains available to accept calls and to make arrangements for attendance to emergency situations only i.e. situations that compromise your home such as severe water leak/ gas leak, safety or security.
Please be reassured your concerns are of importance to us and contact will be made at the earliest opportunity upon current Restrictions allowing.
Should you have had previous bookings postponed, these will be re-scheduled at such time.
We request your patience during this time and appreciate your understanding and co-operation.
Please take care and stay safe.
19 September 2021
With the Victorian Government announcement of a snap 7-day lockdown in Geelong, our Mt Duneed display centre will be closed from 20 September until further notice. Like always, our team are all set up to (virtually) assist you. Call up and have a chat, they would love to hear from you and help you with any questions you have.
Don't forget to explore our home designs online through or virtual tours and be inspired by our design showroom online.
10 September 2021
We are thrilled to be opening the doors of our Mt Duneed display. We have missed you!
Even though we are pros at this now, there are a few important things to remember when visiting us. As per Victorian Government advice, we will be checking all ID’s upon arrival to ensure our visitors are regional Victorian residents. In line with Government regulations and our COVIDSafe business plan, you are required to check in on arrival and follow all our COVIDSafe guidelines to keep everyone safe and healthy.
What better way to end the lockdown than meeting our Carmelle 25 with the showstopping Ridge façade and the Ashbury 29 with the dreamy Northampton façade. You never know… they could be #theone
5 August 2021
Well, hello lockdown 6.0.
It’s confirmed, we’re headed into a 7 day lockdown in Victoria and our display centres and design showroom are closed again.
It’s ok, because we know we can do this!
We’re all human and no doubt feeling a little dampened by today’s news but here at Henley, we’re grateful that we’re are all set up at home and able to continue helping you on your build journey. Please get in touch with your New Home Consultant if you need any help (they really would love to see you – and you might get to see some cute kids or pets in the background!!).
If you have a colour appointment scheduled during the lockdown period, our team will be in contact with you to discuss alternate arrangements. We’re still making progress and we know how to keep things moving safely during a lockdown!
If you are looking for some lockdown inspo or just need a break from the kids, jump on our website and take a tour of our homes or lose yourself in our magic kingdom – the Henley design showroom.
Our construction team, trades and suppliers will continue building homes during this period as the residential building industry is allowed to operate at building sites.
Please take care of yourself and loved ones.
On behalf of the entire Henley team, be safe!
28 July 2021
Our team will be back in display homes from 11am and our design showroom will also be re-opening for face-to-face colour appointments.
If you have a scheduled appointment, we will be in touch with you to confirm details. Our showroom will also be open for public browsing this Saturday and Sunday from 9am to 3:30pm, where our interior designers are ready to assist and inspire you.
We would like to remind you that as per State Government guidelines, all visitors must adhere to physical distancing guidelines and wear a face mask (unless they have an exemption) - and the same rules apply to our team.
Please remember to check in on arrival with the Vic Government Service app for the purposes of contact tracing. Please also note that in line with our COVIDSafe business plan, the Government requires us to collect certain health information from each visitor. This is a proactive approach to ensure the health and safety of all visitors as well as our team. We are fulfilling this obligation via a different app called ‘1Breadcrumb’ which you can easily scan on entry.
Enjoy your evening and we can't wait to see you.
16 July 2021
Displays Closed
Following the Victorian Government announcement of a 5-day lockdown, our display homes are now closed for 5 days, and are planned to re-open 11am next Wednesday 21 July.
We are fully operational online and our teams remain available to meet with you virtually. You can also visit and take a tour of our homes online.
Our design showroom and head office will also be closed but we can continue to conduct planned colours selection and electrical appointments, virtually.
We welcome you to visit our virtual design showroom, where you can take a tour and be inspired by our interior designers.
The construction of homes will continue during this period as the residential building industry is allowed to continue operating at building sites.
These lockdowns are taking their toll on some people so please make an effort to check in on a colleague, neighbour or relative .
Let’s do our part from here - please comply with the rules as set down by the Victorian Government and check the current list of exposure sites and get a test if you need to.
Stay safe.
11 June 2021
Displays Open
Our display homes are re-opening from 11am Friday 11 June.
As per the State Government guidelines, all visitors must a wear a facemask indoors and outdoors - unless they have an exemption – and the same rules apply to our team.
The Government has also mandated that each visitor to our displays must at the point of entry scan a QR code that is recognised by the Vic Government Service app for the purposes of contact tracing.
We are also required by the Government to have a COVID Safe Business Plan which requires us to collect certain health information from each visitor which is a proactive approach to ensuring the health and safety of our team and all visitors visiting a Henley premise. We are fulfilling this obligation via a different app called 1Breadcrumb which you can easily scan on entry.
We unfortunately need to use two QR codes as the Service Victoria app does not ask these health questions. We know it’s not ideal but we are balancing the need to contact trace as well as keeping everyone as safe as possible.
Our teams will be also complying with density space requirements and I thank you for your patience as we manage traffic flow in and out of our offices.
To make the best use of your time, we recommend contacting your preferred display centre to make an appointment.
Our design showroom will also be re-opening for colour appointments and if you have a scheduled appointment our team will be in touch to confirm details. Please note the showroom will be closed for public browsing over the Queen’s Birthday long weekend; public browsing will continue as usual from 9am to 3.30pm from Saturday 19 June. The same check-in rules as our display centres apply to the design showroom.
We look forward to seeing you.
Stay safe.
27 May 2021
Displays Closed
All of our Display Homes will be closed from Friday 28 May.
Please remember, we’re here for you and can help answer any q’s, while your New Home Consultant and Customer Service teams remain available via telephone or video call (if you’d like to see a friendly face)
We’ve also got virtual tours online so while you might be indoors, you can still escape the four walls and explore our new home designs.
Our Design Showroom and Head office will also be closed due to the restrictions but we can continue to conduct planned Colours Selection and Electrical appointments, virtually. We will be in touch with customers with an appointment to confirm the arrangements.
We welcome you to visit our virtual Design Showroom, where you can take a tour and be inspired by our Interior Designers mood boards.
Thankfully the residential building industry will be allowed to continue operating at building sites so the construction of homes will continue during this period.
Please stay safe and look after each other.
26 May 2021
Mandatory masks
In line with the Government announcement this morning, any visitor to any Henley Office or display home must wear a face mask. In order to keep everyone safe and healthy, our teams will also be wearing masks and no one will be permitted to enter a Henley premise without wearing a face mask. Strict enforcement of completing a health declaration forms, hand sanitisation and 1.5 metre physical distancing continues. We know we can do this Melbourne - together! Stay safe!
17 February 2021
Restrictions Lifting
Following the Government’s announcement today, our Display Homes, Construction Sites and Design Showroom will reopen tomorrow!
With the lifting of these restrictions, our display homes will open to the public from 11am to 5.30pm, 7 days. To make the best use of your time, we recommend contacting your preferred display centre to make an appointment.
We are also pleased to advise that the Design Showroom will be resuming face-to-face Colour Selections Appointments and Viewing Appointments. Browsing Appointments will recommence on Sundays only between 9am - 3.30pm.
We ask for your patience with the team as they work to our COVIDSafe Plan including:
- Mandatory wearing of face masks
- Hand sanitisation
- Adherence to all social distancing and space rules
In addition, all visitors are required complete a health declaration before entering any Henley premise.
12 February 2021
Stage 4 Restrictions
In line with the Government’s announcement today, all our Display Homes will be closed from tomorrow, Saturday 13 February, for five days and are planned to re-open 11am next Thursday 18 February. Your New Home Consultant remains available to speak with you via telephone or video call.
Our Design Showroom and Head office will also be closed. We are working behind the scenes to allow scheduled Colour and Electrical appointments to continue virtually. We will be in touch with customers with an appointment to confirm the arrangements. For those with Viewing appointments on Saturday and Browsing sessions on Sunday our team will be in contact to re-schedule.
19 January 2021
Design Showroom
We are pleased to advise that we are resuming to have visitors in our Design Showroom for browsing appointments on Sundays only between 9-3.30pm.
Availability is limited and priority will be given to those with appointments already booked over walk ins due to Government Covid-19 limits on indoor capacity at any one time.
In this instance, you may be asked to wait until another visitor leaves before you can access the Showroom.
Please contact your New Home Sales Consultant or your Pre Site Administrator who will be able to assist you with current availability.
29 October 2020
Easing of restrictions In Melbourne
Display Homes
Following the Government’s announcement on Monday of the lifting of restrictions in metro Melbourne, our display homes have been returned to the category of retail facilities, and are no longer included as real estate premises. On this basis, our display homes are now open 7 days (5 days for Keysborough) from 11am-5:30pm. To make the best use of your time, we recommend contacting your preferred display centre to make an appointment. Please understand priority will be given to those with appointments and we ask for your patience with the team as they work to our COVIDSafe Plan including:
- Mandatory wearing of your personal face mask
- Hand sanitisation
- Adherence to all social distancing and space rules
- Limiting the number of people in each display home to a maximum of 10 people at any one time, including staff
- Adopting the 1.5 metre social distancing requirement at all times.
- Applying the 1 person per 4 square metre rule for any enclosed or internal work spaces i.e. Sales Offices.
In addition, all visitors are required to download and install 1Breadcrumb from either AppStore or Google Play and complete the health declaration before entering.
Please understand that we are unable to see you if you:
- Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
- Have been exposed to a person who has tested positive to COVID-19 or waiting for result
- Have had a test for COVID-19 with a positive result or waiting for results
- Are in quarantine as per government requirements
For more information or to make an appointment, please call your preferred Display Centre.
Design Showroom
Effective from Wednesday 4 November the Design Showroom will resume Colour Selection Appointments.
From today, our team will begin to contact all customers in the lead up to their scheduled appointment to confirm attendance, outline our COVIDSafe Plan and answer any questions you may have ahead of your appointment.
In addition, Design Showroom Browsing Appointments will also resume ‘by appointment only’ on Sundays only commencing from Sunday 8 November.
For those that completed a Virtual Colour Selection Appointment, we will also be in touch with you to schedule a “Viewing Appointment” so that you can come in to see your selections in person prior to commencing construction.
Please be advised that for all Design Showroom appointments there is a strict 2 adult limit with no children, friends or extended family members being able to attend at this time.
There is no change to Electrical Appointments and they will continue as virtual appointments until further advised.
We look forward to welcoming you back in the Design Showroom and sharing in the magic of bringing your new home vision to life!
29 September 2020
Our Displays Are Now Open
In line with the Government’s announcement and the easing of COVID-19 restrictions for Melbourne, all our Display Homes are now open for private inspection by appointment only.
The Government has mandated certain conditions which will be provided when you book an appointment.
To keep everyone safe and healthy, all precautionary measures remain in place including:
- Mandatory wearing of your personal face mask
- Hand sanitisation
- Wearing of disposable gloves as provided on arrival
- Completing a health declaration form on arrival
- Adherence to all social distancing and space rules
Virtual appointments remain via phone or skype for obtaining sales quotes, colour and electrical selections, tender and contract signing; and on-site building inspections.
For more information or to make an appointment, simply call your preferred World of Homes or Display Centre.
21 August 2020
Inspections and Settlement
To ensure we adhere to the Government’s guidelines we are continually adapting so that we get you into your new home as fast and safely as possible.
Inspections
For those living in metropolitan Melbourne, the Housing Industry Association (HIA), the official body of Australia’s home building industry in discussions with the State Government has determined that it is the position of the Government that prior to settlement an owner can only attend the Final Inspection. As a result, and to keep the process moving, all site related inspections other than the Final Inspection will be conducted virtually. We have revised our processes right across our business to adapt to this new way of delivering your home and we are finding that virtual appointments are working really well and positively received by our customers. I encourage you to contact your Customer Administrator if you have any questions on how this will work for you.
Settlement
Once your Final Inspections have been completed by the construction team, your Administrator will be in touch to arrange a Settlement.
For those living in regional Victoria, while you remain under Stage 3 restrictions, with strict social distancing and protocols in place, we will be able to hold your Pre-Handover, Final Inspections and Settlements on site as per normal. As with any personal meeting, to keep everyone safe and healthy, a health declaration form will need to be completed by all parties prior to attending.
We thank you for your understanding as we navigate through a constantly changing landscape.
7 August 2020
The last 5 months have been challenging for us all in so many ways we could never have anticipated. Watching our community grow in resilience and care for each other will perhaps be the legacy of this time.
With the introduction of Stage 4 restrictions in metro Melbourne, we are grateful that the construction industry remains a permitted business by the State Government.
The new restrictions will impact the way we operate and I’d like to update you on the changes we are making to continue building your home while keeping everyone safe and healthy. In keeping with life at the moment, these rules are continually changing and we will keep you updated.
Visits to Display Homes
Our display homes are now closed. Our New Home Consultants remain available via phone or video to assist you 7 days per week 11am-5.30pm.
While you cannot personally visit our homes at present, our website remains an excellent resource with photos, videos, blogs and virtual tours to help you find your ideal home. Contact your local New Home Consultant to make an appointment.
Design Showroom Information Sessions
We are excited to unveil our virtual Design Showroom Information Session that enables you to continue designing your new home, inside and out.
If you have already booked in for a face-to-face session, you will soon be contacted by one of our Interior Designers to transition your appointment over to a virtual session. You’ll be able to hit play and immerse yourself in your new home selections, chapter by chapter, and replay, rewind or pause as many times as you like.
If you don’t yet have an appointment your New Home Consultant will contact you to book a virtual session.
Design Showroom Browsing Sessions
We are currently unable to have visitors to our Design Showroom for browsing. Our Interior Designers are available to assist you with any questions or to provide advice and inspiration virtually weekdays 10am-4pm by calling 9574 5205.
Colour Selection Appointments
All Colour Selection appointments from Monday 10 August will be conducted virtually with your own personal Interior Designer guiding you through your interior and exterior selections. They will contact you ahead of your appointment to brief you on the process. You will receive a Selections Guide that will quickly become your best friend as you design your home.
Electrical, Tender and Contract Signing
All electrical, tender and contract signing appointments are continuing virtually. Our staff are working from home and equipped to get your home to the build stage.
12-Month Maintenance and Service Inspections
Under the current guidelines all non-essential or non-emergency service inspections for occupied homes cannot proceed. We will respond to genuine emergency situations and you can contact us on 9574 5330 during Business Hours and After Hours on 9574 5333.
On-Site Building Inspections and Settlements
All on-site building inspections prior to settlement will continue as virtual appointments. If you have any questions, please contact your Site Supervisor who will assist you. With the restriction in the number of trades allowed onto job sites, things may take a little longer to progress and we thank you for understanding.
With strict social distancing and protocols in place, Pre-Handover Inspections and Settlements will continue as planned. As with any personal meeting, a health declaration form will need to be completed by all parties prior to attending.
Thank you for choosing Henley to build your home. Please rest assured we are doing everything we can to get you into your new home and keep everyone safe and healthy as we do so. Moving into your new home is a very exciting time and we are committed to making it special for you. If you have any questions or concerns, please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs.
Please be safe and do your part to stop the spread.
6 August 2020
All our display centres are currently closed. Our New Home Consultants are available for phone or video appointments 7 days / week.
22 July 2020
Mandatory face coverings for Melbourne and Mitchell Shire
The State Government has announced that people who live in metropolitan Melbourne and Mitchell Shire will now be required to wear a face covering when leaving home.
This means that any customers attending an appointment from Thursday 23 July at a Henley office, display centre or building site will be required to wear a face covering.
In order to keep everyone safe and healthy, our teams will also be wearing masks and no one will be permitted to enter a Henley premise without wearing a face covering. We thank you for your understanding and cooperation.
To keep your new home build moving, we are pleased to offer a range of virtual appointments, which you can conduct from home! These now include:
- obtaining sales quotes
- electrical selections
- tender and contract signing; and
- on-site building inspections.
We have also added more online resources to our website, so visit our home designs page and explore the 25 virtual tours of our most popular home designs – we hope you find your favourite!
If you prefer to meet in person, physical appointments are continuing safely with COVID-19 guidelines in place for final home inspections and for Design Showroom appointments with a maximum of 2 customers allocated per each staff member. Due to the limit of people we can accommodate in the Design Showroom due to social distancing requirements, it may take a little longer at the moment to get information or appointments that you need but please know our teams are working to make this happen as fast as humanly possible. Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs.
8 July 2020
Return to Stage 3 Restrictions
The return to Stage 3 restrictions will mean only one change for our business. Effective from midnight tonight (8 July), all our display homes will be open by appointment only.
To further assist you through the Stage 3 restrictions, there is no need to visit us in person unless necessary and we have arrangements in place so you can still move ahead with building your home via virtual appointments for any aspect of the process – this includes obtaining sales quotes, electrical selections, tender and contract signing; and on-site building inspections.
There is no change to our Design Showroom appointments and we continue to adhere to the Covid-19 guidelines to keep everyone safe and healthy. Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your requirements.
Take care and do your part to stop the spread, keep up the social distancing and wash those hands.
All the very best from the entire Henley team.
3 July 2020
With the announcement of the Victorian Government's Stage 3 Stay at Home restrictions, all our World of Homes, Display Centres and Design Showroom remain open.
In order to keep everyone safe and healthy we ask that if you live in an affected postcode to please reconsider visiting us at this point in time.
or customers who have a Design Showroom appointment and wish to reschedule please contact us on 9574 5205 and we will ensure that you are rebooked as a matter of priority when the restrictions are eased.
All our electrical, tender and contract signing appointments continue to be available via phone or Skype. If you wish to book a phone or Skype appointment with a New Home Consultant, please visit Henley.com.au for the contact details of your preferred World of Homes or Display Centre.
All precautionary measures remain in place with visitors to any Henley premise required to complete a Health Declaration Form before entering. Please remember to keep social distancing and maintain high hygiene at all times.
#keepsafe
#stopthespread
#washyourhands
5 June 2020
As per Government guidelines, we are now permitted to allow up to 20 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.
22 May 2020
Our World of Homes are now open 7 days per week 11am – 5.30pm with the exception off Woodlea.
Keysborough, Woodlea and Cranbourne display centres are open Saturday to Wednesday 11am – 5.30pm inclusive (closed Thursday and Friday).
14 May 2020
In line with the Victorian Government’s announcement of a first easing of public health measures to stop the spread of COVID-19, our World of Homes and Display Centres will open from Saturday with no appointments necessary.
All displays remain closed Thursdays and Fridays.
As per Government guidelines, we are only permitted to allow up to 10 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.
In order to keep everyone safe and healthy you will be required to complete a Health Disclosure Form upon arrival and to sanitise your hands. In the interest of everyone, we are unable to see you at this point in time if you:
- Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficultiesHave been exposed to a person who has tested positive to COVID-19 or waiting for result
- Have had a test for COVID-19 with a positive result or waiting for results
- Are in quarantine as per government requirements
If you wish to make an appointment with a New Home Consultant please contact your preferred World of Homes or Display Centre.
We will continue to closely monitor the advice from health authorities and Governments, and will review this approach accordingly.
We look forward to welcoming you and please continue to be safe. Together we are doing this, together we are stronger.
2 April 2020
26 March 2020
To our army of subbies and suppliers, together we are stronger. Your health and safety is of the utmost importance and our No 1 priority. It is crucial that we operate in a safe, secure and healthy work environment over the coming weeks and months ensuring we all follow the Commonwealth and State/Territory Governments’ separation and distancing principles and maintaining a high level of hygiene. Housing Industry Association (HIA) guidelines to manage COVID-19 on new housing sites is a great resource as it clearly outlines measures to keep everyone safe - you can view it here.
25 March 2020
Further to the government announcement last night and in addition to the precautionary measures already in place to keep you and our team safe, effective immediately, all visits to World of Homes and Keysborough display centre will be by appointment only Saturday to Wednesday inclusive (closed Thursday and Friday).
Our New Homes Consultants remain available to meet with you 7 days / week via voice or video calls.
If you would like to make an appointment, please contact your local World of Homes or Keysborough display centre directly to arrange a time that suits you. We do ask that you keep appointment attendees to a maximum of 2 adults please.
Please be advised that you will be required to complete a Health Disclosure Form prior to attending an appointment. In the interest of everyone, we are unable to see you at this point in time if you:
- Display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
- Have been exposed to a person who has tested positive to coronavirus or waiting for result
- Have had a test for COVID-19 with a positive result or waiting for results
- Returned from overseas within the last 14 days
- Are in quarantine as per government requirements
Stay safe. Stay well. Don’t congregate. And wash those hands!
24 March 2020
Please be advised that effective from 26.3.20, all World of Homes and the Keysborough Display Centre will be open Saturday to Wednesday inclusive. i.e. closed Thursday and Friday. New Home Consultants remain available for appointments 7 days / week. Given the current situation, we feel this is the right decision at this time in striking a balance between servicing our customers the best we can and doing everything we can to keep our entire display homes team in employment. Thank you for your understanding as we continue to work through this constantly changing landscape.
18 March 2020
As we navigate through these challenging times, we want you to know that we are here for you and that all of our display centres and head office remain open. We’ve introduced a range of new measures to safeguard the well being of our customers. employees, subbies and suppliers.
A dedicated COVID-19 Executive team is meeting daily to monitor the situation, oversee planning and make up to the minute decisions to keep the business operating and everyone safe with the following precautionary measures put in place:
Display Homes
- Increased the scope of cleaning at our display centres and our offices
- Making hand sanitiser available where possible
- Asking all customers to reschedule display home visits and appointments if they are feeling unwell or who have been required by the Government to self-isolate
Our Team
- Advised to stay home if they are feeling unwell no matter what the cause
- Cancelled all non-essential business travel
- A register is being maintained of staff who have travelled internationally to ensure they do not return to work until safe to do so
- Avoid gathering in groups and hold phone/skype meetings with external suppliers
- Continuing to observe good hygiene and avoid handshakes and personal contact where possible
Health Disclosure Forms
Effective 18 March 2020, Henley is introducing a Health Disclosure Form for customers, staff and contractors and we will kindly ask you to complete this prior to an appointment or visiting us.
We want everyone to have confidence about the health of people they will be interacting with.
Please continue to respect and support our employees, particularly if your appointment is required to be re-scheduled.
Design Showroom
With effect from Thursday 19 March, the Design Showroom will be open by appointment only until further notice. Please note it will not be open to the general public for browsing.
Together We’re Stronger
To minimise the spread of COVID-19 we are suggesting that all customers regularly consult the Government website www.health.gov.au, which recommends regularly sanitising hands.
Please be assured we are doing everything in our power to continue getting existing customers into their new homes, and keeping thousands of Victorian’s working.
Please take care of yourself and those around you as we work through this together.