COVID-19

26 September 2021

With the announcement of restrictions easing in Geelong, our Mt Duneed display centre will re-open again from 11am on 27 September.

What better excuse to get out of the house and visit our 2 beautiful display homes, the hamptons inspired Ashbury 29 and coastal oasis Carmelle 25.

Our team have missed you and can’t wait to welcome you back!

23 September 2021

Based on the extension of the COVID-19 restrictions imposed by the State Government until 11.59pm on Thursday 28 October 2021, our Home Assurance Department is unable to conduct inspections within your home or attend for rectification works.

The team remains available to accept calls and to make arrangements for attendance to emergency situations only i.e. situations that compromise your home such as severe water leak/ gas leak, safety or security.

Please be reassured your concerns are of importance to us and contact will be made at the earliest opportunity upon current Restrictions allowing.

Should you have had previous bookings postponed, these will be re-scheduled at such time.

We request your patience during this time and appreciate your understanding and co-operation.

Please take care and stay safe.

19 September 2021

With the Victorian Government announcement of a snap 7-day lockdown in Geelong, our Mt Duneed display centre will be closed from 20 September until further notice. Like always, our team are all set up to (virtually) assist you. Call up and have a chat, they would love to hear from you and help you with any questions you have.

Don't forget to explore our home designs online through or virtual tours and be inspired by our design showroom online.

10 September 2021

We are thrilled to be opening the doors of our Mt Duneed display. We have missed you!

Even though we are pros at this now, there are a few important things to remember when visiting us. As per Victorian Government advice, we will be checking all ID’s upon arrival to ensure our visitors are regional Victorian residents. In line with Government regulations and our COVIDSafe business plan, you are required to check in on arrival and follow all our COVIDSafe guidelines to keep everyone safe and healthy.

What better way to end the lockdown than meeting our Carmelle 25 with the showstopping Ridge façade and the Ashbury 29 with the dreamy Northampton façade. You never know… they could be #theone  

5 August 2021

Well, hello lockdown 6.0.

It’s confirmed, we’re headed into a 7 day lockdown in Victoria and our display centres and design showroom are closed again.

It’s ok, because we know we can do this!

We’re all human and no doubt feeling a little dampened by today’s news but here at Henley, we’re grateful that we’re are all set up at home and able to continue helping you on your build journey. Please get in touch with your New Home Consultant if you need any help (they really would love to see you – and you might get to see some cute kids or pets in the background!!).

If you have a colour appointment scheduled during the lockdown period, our team will be in contact with you to discuss alternate arrangements. We’re still making progress and we know how to keep things moving safely during a lockdown!

If you are looking for some lockdown inspo or just need a break from the kids, jump on our website and take a tour of our homes or lose yourself in our magic kingdom – the Henley design showroom.

Our construction team, trades and suppliers will continue building homes during this period as the residential building industry is allowed to operate at building sites.

Please take care of yourself and loved ones.

On behalf of the entire Henley team, be safe!

28 July 2021

Our team will be back in display homes from 11am and our design showroom will also be re-opening for face-to-face colour appointments.

If you have a scheduled appointment, we will be in touch with you to confirm details. Our showroom will also be open for public browsing this Saturday and Sunday from 9am to 3:30pm, where our interior designers are ready to assist and inspire you.

We would like to remind you that as per State Government guidelines, all visitors must adhere to physical distancing guidelines and wear a face mask (unless they have an exemption) - and the same rules apply to our team.

Please remember to check in on arrival with the Vic Government Service app for the purposes of contact tracing. Please also note that in line with our COVIDSafe business plan, the Government requires us to collect certain health information from each visitor. This is a proactive approach to ensure the health and safety of all visitors as well as our team. We are fulfilling this obligation via a different app called ‘1Breadcrumb’ which you can easily scan on entry.

Enjoy your evening and we can't wait to see you.

16 July 2021

Displays Closed

Following the Victorian Government announcement of a 5-day lockdown, our display homes are now closed for 5 days, and are planned to re-open 11am next Wednesday 21 July.

We are fully operational online and our teams remain available to meet with you virtually. You can also visit and take a tour of our homes online.

Our design showroom and head office will also be closed but we can continue to conduct planned colours selection and electrical appointments, virtually.

We welcome you to visit our virtual design showroom, where you can take a tour and be inspired by our interior designers.

The construction of homes will continue during this period as the residential building industry is allowed to continue operating at building sites.

These lockdowns are taking their toll on some people so please make an effort to check in on a colleague, neighbour or relative .

Let’s do our part from here - please comply with the rules as set down by the Victorian Government and check the current list of exposure sites and get a test if you need to.

Stay safe.

11 June 2021

Displays Open

Our display homes are re-opening from 11am Friday 11 June.

As per the State Government guidelines, all visitors must a wear a facemask indoors and outdoors - unless they have an exemption – and the same rules apply to our team.

The Government has also mandated that each visitor to our displays must at the point of entry scan a QR code that is recognised by the Vic Government Service app for the purposes of contact tracing.

We are also required by the Government to have a COVID Safe Business Plan which requires us to collect certain health information from each visitor which is a proactive approach to ensuring the health and safety of our team and all visitors visiting a Henley premise. We are fulfilling this obligation via a different app called 1Breadcrumb which you can easily scan on entry.

We unfortunately need to use two QR codes as the Service Victoria app does not ask these health questions. We know it’s not ideal but we are balancing the need to contact trace as well as keeping everyone as safe as possible.

Our teams will be also complying with density space requirements and I thank you for your patience as we manage traffic flow in and out of our offices.

To make the best use of your time, we recommend contacting your preferred display centre to make an appointment. 

Our design showroom will also be re-opening for colour appointments and if you have a scheduled appointment our team will be in touch to confirm details. Please note the showroom will be closed for public browsing over the Queen’s Birthday long weekend; public browsing will continue as usual from 9am to 3.30pm from Saturday 19 June. The same check-in rules as our display centres apply to the design showroom.

We look forward to seeing you.

Stay safe.

27 May 2021

Displays Closed


All of our Display Homes will be closed from Friday 28 May.

Please remember, we’re here for you and can help answer any q’s, while your New Home Consultant and Customer Service teams remain available via telephone or video call (if you’d like to see a friendly face)

We’ve also got virtual tours online so while you might be indoors, you can still escape the four walls and explore our new home designs.

Our Design Showroom and Head office will also be closed due to the restrictions but we can continue to conduct planned Colours Selection and Electrical appointments, virtually. We will be in touch with customers with an appointment to confirm the arrangements.

We welcome you to visit our virtual Design Showroom, where you can take a tour and be inspired by our Interior Designers mood boards.

Thankfully the residential building industry will be allowed to continue operating at building sites so the construction of homes will continue during this period.

Please stay safe and look after each other.

26 May 2021

Mandatory masks

In line with the Government announcement this morning, any visitor to any Henley Office or display home must wear a face mask.  In order to keep everyone safe and healthy, our teams will also be wearing masks and no one will be permitted to enter a Henley premise without wearing a face mask. Strict enforcement of completing a health declaration forms, hand sanitisation and 1.5 metre physical distancing continues. We know we can do this Melbourne - together! Stay safe! 

17 February 2021

Restrictions Lifting


Following the Government’s announcement today, our Display Homes, Construction Sites and Design Showroom will reopen tomorrow!

With the lifting of these restrictions, our display homes will open to the public from 11am to 5.30pm, 7 days. To make the best use of your time, we recommend contacting your preferred display centre to make an appointment.

We are also pleased to advise that the Design Showroom will be resuming face-to-face Colour Selections Appointments and Viewing Appointments. Browsing Appointments will recommence on Sundays only between 9am - 3.30pm.

We ask for your patience with the team as they work to our COVIDSafe Plan including:

  • Mandatory wearing of face masks
  • Hand sanitisation
  • Adherence to all social distancing and space rules

In addition, all visitors are required complete a health declaration before entering any Henley premise.

12 February 2021

Stage 4 Restrictions

In line with the Government’s announcement today, all our Display Homes will be closed from tomorrow, Saturday 13 February, for five days and are planned to re-open 11am next Thursday 18 February. Your New Home Consultant remains available to speak with you via telephone or video call.

Our Design Showroom and Head office will also be closed.  We are working behind the scenes to allow scheduled Colour and Electrical appointments to continue virtually. We will be in touch with customers with an appointment to confirm the arrangements. For those with Viewing appointments on Saturday and Browsing sessions on Sunday our team will be in contact to re-schedule.

19 January 2021

Design Showroom

We are pleased to advise that we are resuming to have visitors in our Design Showroom for browsing appointments on Sundays only between 9-3.30pm.

Availability is limited and priority will be given to those with appointments already booked over walk ins due to Government Covid-19 limits on indoor capacity at any one time.

In this instance, you may be asked to wait until another visitor leaves before you can access the Showroom.

Please contact your New Home Sales Consultant or your Pre Site Administrator who will be able to assist you with current availability.

29 October 2020

Easing of restrictions In Melbourne

Display Homes

Following the Government’s announcement on Monday of the lifting of restrictions in metro Melbourne, our display homes have been returned to the category of retail facilities, and are no longer included as real estate premises. On this basis, our display homes are now open 7 days (5 days for Keysborough) from 11am-5:30pm. To make the best use of your time, we recommend contacting your preferred display centre to make an appointment. Please understand priority will be given to those with appointments and we ask for your patience with the team as they work to our COVIDSafe Plan including:

  • Mandatory wearing of your personal face mask
  • Hand sanitisation
  • Adherence to all social distancing and space rules
    • Limiting the number of people in each display home to a maximum of 10 people at any one time, including staff
    • Adopting the 1.5 metre social distancing requirement at all times.
    • Applying the 1 person per 4 square metre rule for any enclosed or internal work spaces i.e. Sales Offices.

In addition, all visitors are required to download and install 1Breadcrumb from either AppStore or Google Play and complete the health declaration before entering.

Please understand that we are unable to see you if you:

  • Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
  • Have been exposed to a person who has tested positive to COVID-19 or waiting for result
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Are in quarantine as per government requirements

For more information or to make an appointment, please call your preferred Display Centre.

Design Showroom

Effective from Wednesday 4 November the Design Showroom will resume Colour Selection Appointments.

From today, our team will begin to contact all customers in the lead up to their scheduled appointment to confirm attendance, outline our COVIDSafe Plan and answer any questions you may have ahead of your appointment.

In addition, Design Showroom Browsing Appointments will also resume ‘by appointment only’ on Sundays only commencing from Sunday 8 November.

For those that completed a Virtual Colour Selection Appointment, we will also be in touch with you to schedule a “Viewing Appointment” so that you can come in to see your selections in person prior to commencing construction.

Please be advised that for all Design Showroom appointments there is a strict 2 adult limit with no children, friends or extended family members being able to attend at this time.

There is no change to Electrical Appointments and they will continue as virtual appointments until further advised.

We look forward to welcoming you back in the Design Showroom and sharing in the magic of bringing your new home vision to life!

29 September 2020

Our Displays Are Now Open

In line with the Government’s announcement and the easing of COVID-19 restrictions for Melbourne, all our Display Homes are now open for private inspection by appointment only.

The Government has mandated certain conditions which will be provided when you book an appointment.

To keep everyone safe and healthy, all precautionary measures remain in place including:

  • Mandatory wearing of your personal face mask
  • Hand sanitisation
  • Wearing of disposable gloves as provided on arrival
  • Completing a health declaration form on arrival
  • Adherence to all social distancing and space rules

Virtual appointments remain via phone or skype for obtaining sales quotes, colour and electrical selections, tender and contract signing; and on-site building inspections.

For more information or to make an appointment, simply call your preferred World of Homes or Display Centre.

21 August 2020

Inspections and Settlement

To ensure we adhere to the Government’s guidelines we are continually adapting so that we get you into your new home as fast and safely as possible.

Inspections
For those living in metropolitan Melbourne, the Housing Industry Association (HIA), the official body of Australia’s home building industry in discussions with the State Government has determined that it is the position of the Government that prior to settlement an owner can only attend the Final Inspection. As a result, and to keep the process moving, all site related inspections other than the Final Inspection will be conducted virtually. We have revised our processes right across our business to adapt to this new way of delivering your home and we are finding that virtual appointments are working really well and positively received by our customers. I encourage you to contact your Customer Administrator if you have any questions on how this will work for you.

Settlement
Once your Final Inspections have been completed by the construction team, your Administrator will be in touch to arrange a Settlement.

For those living in regional Victoria, while you remain under Stage 3 restrictions, with strict social distancing and protocols in place, we will be able to hold your Pre-Handover, Final Inspections and Settlements on site as per normal. As with any personal meeting, to keep everyone safe and healthy, a health declaration form will need to be completed by all parties prior to attending.

We thank you for your understanding as we navigate through a constantly changing landscape.

7 August 2020

The last 5 months have been challenging for us all in so many ways we could never have anticipated.  Watching our community grow in resilience and care for each other will perhaps be the legacy of this time.

With the introduction of Stage 4 restrictions in metro Melbourne, we are grateful that the construction industry remains a permitted business by the State Government.

The new restrictions will impact the way we operate and I’d like to update you on the changes we are making to continue building your home while keeping everyone safe and healthy. In keeping with life at the moment, these rules are continually changing and we will keep you updated.

Visits to Display Homes
Our display homes are now closed. Our New Home Consultants remain available via phone or video to assist you 7 days per week 11am-5.30pm.

While you cannot personally visit our homes at present, our website remains an excellent resource with photos, videos, blogs and virtual tours to help you find your ideal home. Contact your local New Home Consultant to make an appointment.

Design Showroom Information Sessions
We are excited to unveil our virtual Design Showroom Information Session that enables you to continue designing your new home, inside and out.

If you have already booked in for a face-to-face session, you will soon be contacted by one of our Interior Designers to transition your appointment over to a virtual session. You’ll be able to hit play and immerse yourself in your new home selections, chapter by chapter, and replay, rewind or pause as many times as you like.

If you don’t yet have an appointment your New Home Consultant will contact you to book a virtual session.

Design Showroom Browsing Sessions
We are currently unable to have visitors to our Design Showroom for browsing. Our Interior Designers are available to assist you with any questions or to provide advice and inspiration virtually weekdays 10am-4pm by calling 9574 5205.

Colour Selection Appointments
All Colour Selection appointments from Monday 10 August will be conducted virtually with your own personal Interior Designer guiding you through your interior and exterior selections. They will contact you ahead of your appointment to brief you on the process. You will receive a Selections Guide that will quickly become your best friend as you design your home.

Electrical, Tender and Contract Signing
All electrical, tender and contract signing appointments are continuing virtually. Our staff are working from home and equipped to get your home to the build stage.

12-Month Maintenance and Service Inspections
Under the current guidelines all non-essential or non-emergency service inspections for occupied homes cannot proceed. We will respond to genuine emergency situations and you can contact us on 9574 5330 during Business Hours and After Hours on 9574 5333.

On-Site Building Inspections and Settlements
All on-site building inspections prior to settlement will continue as virtual appointments. If you have any questions, please contact your Site Supervisor who will assist you. With the restriction in the number of trades allowed onto job sites, things may take a little longer to progress and we thank you for understanding.

With strict social distancing and protocols in place, Pre-Handover Inspections and Settlements will continue as planned. As with any personal meeting, a health declaration form will need to be completed by all parties prior to attending.

Thank you for choosing Henley to build your home. Please rest assured we are doing everything we can to get you into your new home and keep everyone safe and healthy as we do so. Moving into your new home is a very exciting time and we are committed to making it special for you. If you have any questions or concerns, please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs.
Please be safe and do your part to stop the spread.

6 August 2020

All our display centres are currently closed. Our New Home Consultants are available for phone or video appointments 7 days / week.

22 July 2020

Mandatory face coverings for Melbourne and Mitchell Shire

The State Government has announced that people who live in metropolitan Melbourne and Mitchell Shire will now be required to wear a face covering when leaving home.

This means that any customers attending an appointment from Thursday 23 July at a Henley office, display centre or building site will be required to wear a face covering.

In order to keep everyone safe and healthy, our teams will also be wearing masks and no one will be permitted to enter a Henley premise without wearing a face covering. We thank you for your understanding and cooperation.

To keep your new home build moving, we are pleased to offer a range of virtual appointments, which you can conduct from home! These now include:

  • obtaining sales quotes
  • electrical selections
  • tender and contract signing; and 
  • on-site building inspections. 

We have also added more online resources to our website, so visit our home designs page and explore the 25 virtual tours of our most popular home designs – we hope you find your favourite!

If you prefer to meet in person, physical appointments are continuing safely with COVID-19 guidelines in place for final home inspections and for Design Showroom appointments with a maximum of 2 customers allocated per each staff member. Due to the limit of people we can accommodate in the Design Showroom due to social distancing requirements, it may take a little longer at the moment to get information or appointments that you need but please know our teams are working to make this happen as fast as humanly possible. Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your needs. 

8 July 2020

Return to Stage 3 Restrictions

The return to Stage 3 restrictions will mean only one change for our business. Effective from midnight tonight (8 July), all our display homes will be open by appointment only.

To further assist you through the Stage 3 restrictions, there is no need to visit us in person unless necessary and we have arrangements in place so you can still move ahead with building your home via virtual appointments for any aspect of the process – this includes obtaining sales quotes, electrical selections, tender and contract signing; and on-site building inspections.

There is no change to our Design Showroom appointments and we continue to adhere to the Covid-19 guidelines to keep everyone safe and healthy.   Please contact your dedicated New Home Consultant or Customer Service Administrator to discuss your requirements.

Take care and do your part to stop the spread, keep up the social distancing and wash those hands.

All the very best from the entire Henley team.   

3 July 2020

With the announcement of the Victorian Government's Stage 3 Stay at Home restrictions, all our World of Homes, Display Centres and Design Showroom remain open.

In order to keep everyone safe and healthy we ask that if you live in an affected postcode to please reconsider visiting us at this point in time.

or customers who have a Design Showroom appointment and wish to reschedule please contact us on 9574 5205 and we will ensure that you are rebooked as a matter of priority when the restrictions are eased.

All our electrical, tender and contract signing appointments continue to be available via phone or Skype.  If you wish to book a phone or Skype appointment with a New Home Consultant, please visit Henley.com.au for the contact details of your preferred World of Homes or Display Centre.

All precautionary measures remain in place with visitors to any Henley premise required to complete a Health Declaration Form before entering. Please remember to keep social distancing and maintain high hygiene at all times.

#keepsafe
#stopthespread
#washyourhands

5 June 2020

As per Government guidelines, we are now permitted to allow up to 20 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.

22 May 2020

Our World of Homes are now open 7 days per week 11am – 5.30pm with the exception off Woodlea.

Keysborough, Woodlea and Cranbourne display centres are open Saturday to Wednesday 11am – 5.30pm inclusive (closed Thursday and Friday).

14 May 2020

In line with the Victorian Government’s announcement of a first easing of public health measures to stop the spread of COVID-19, our World of Homes and Display Centres will open from Saturday with no appointments necessary.

All displays remain closed Thursdays and Fridays.

As per Government guidelines, we are only permitted to allow up to 10 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.

In order to keep everyone safe and healthy you will be required to complete a Health Disclosure Form upon arrival and to sanitise your hands. In the interest of everyone, we are unable to see you at this point in time if you:

  • Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficultiesHave been exposed to a person who has tested positive to COVID-19 or waiting for result
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Are in quarantine as per government requirements


If you wish to make an appointment with a New Home Consultant please contact your preferred World of Homes or Display Centre.

We will continue to closely monitor the advice from health authorities and Governments, and will review this approach accordingly.

We look forward to welcoming you and please continue to be safe. Together we are doing this, together we are stronger.

2 April 2020

An Update From Our CEO

26 March 2020

To our army of subbies and suppliers, together we are stronger. Your health and safety is of the utmost importance and our No 1 priority. It is crucial that we operate in a safe, secure and healthy work environment over the coming weeks and months ensuring we all follow the Commonwealth and State/Territory Governments’ separation and distancing principles and maintaining a high level of hygiene. Housing Industry Association (HIA) guidelines to manage COVID-19 on new housing sites is a great resource as it clearly outlines measures to keep everyone safe - you can view it here.

25 March 2020

Further to the government announcement last night and in addition to the precautionary measures already in place to keep you and our team safe, effective immediately, all visits to World of Homes and Keysborough display centre will be by appointment only Saturday to Wednesday inclusive (closed Thursday and Friday).

Our New Homes Consultants remain available to meet with you 7 days / week via voice or video calls.

If you would like to make an appointment, please contact your local World of Homes or Keysborough display centre directly to arrange a time that suits you. We do ask that you keep appointment attendees to a maximum of 2 adults please.

Please be advised that you will be required to complete a Health Disclosure Form prior to attending an appointment. In the interest of everyone, we are unable to see you at this point in time if you:

  • Display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
  • Have been exposed to a person who has tested positive to coronavirus or waiting for result                   
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Returned from overseas within the last 14 days
  • Are in quarantine as per government requirements

Stay safe. Stay well. Don’t congregate. And wash those hands!

24 March 2020

Please be advised that effective from 26.3.20, all World of Homes and the Keysborough Display Centre will be open Saturday to Wednesday inclusive. i.e. closed Thursday and Friday. New Home Consultants remain available for appointments 7 days / week. Given the current situation, we feel this is the right decision at this time in striking a balance between servicing our customers the best we can and doing everything we can to keep our entire display homes team in employment. Thank you for your understanding as we continue to work through this constantly changing landscape.

18 March 2020

As we navigate through these challenging times, we want you to know that we are here for you and that all of our display centres and head office remain open. We’ve introduced a range of new measures to safeguard the well being of our customers. employees, subbies and suppliers.

A dedicated COVID-19 Executive team is meeting daily to monitor the situation, oversee planning and make up to the minute decisions to keep the business operating and everyone safe with the following precautionary measures put in place:

Display Homes

  • Increased the scope of cleaning at our display centres and our offices
  • Making hand sanitiser available where possible
  • Asking all customers to reschedule display home visits and appointments if they are feeling unwell or who have been required by the Government to self-isolate

Our Team

  • Advised to stay home if they are feeling unwell no matter what the cause
  • Cancelled all non-essential business travel
  • A register is being maintained of staff who have travelled internationally to ensure they do not return to work until safe to do so
  • Avoid gathering in groups and hold phone/skype meetings with external suppliers
  • Continuing to observe good hygiene and avoid handshakes and personal contact where possible

Health Disclosure Forms

Effective 18 March 2020, Henley is introducing a Health Disclosure Form for customers, staff and contractors and we will kindly ask you to complete this prior to an appointment or visiting us.

We want everyone to have confidence about the health of people they will be interacting with.

Please continue to respect and support our employees, particularly if your appointment is required to be re-scheduled.

Design Showroom

With effect from Thursday 19 March, the Design Showroom will be open by appointment only until further notice. Please note it will not be open to the general public for browsing.

Together We’re Stronger

To minimise the spread of COVID-19 we are suggesting that all customers regularly consult the Government website www.health.gov.au, which recommends regularly sanitising hands.

Please be assured we are doing everything in our power to continue getting existing customers into their new homes, and keeping thousands of Victorian’s working.

Please take care of yourself and those around you as we work through this together.