COVID-19

22 May 2020

All our World of Homes are now open 7 days per week 11am – 5.30pm.

Keysborough and Cranbourne display centres are open Saturday to Wednesday 11am – 5.30pm inclusive (closed Thursday and Friday).

14 May 2020

In line with the Victorian Government’s announcement of a first easing of public health measures to stop the spread of COVID-19, our World of Homes and Display Centres will open from Saturday with no appointments necessary.

All displays remain closed Thursdays and Fridays.

As per Government guidelines, we are only permitted to allow up to 10 people inside each display home at any given time; and must adhere to existing 1.5 metres distancing rules and 1 person per 4 square metres in our offices. To facilitate this, we have introduced a queuing system when you arrive to ensure we adhere to these guidelines.

In order to keep everyone safe and healthy you will be required to complete a Health Disclosure Form upon arrival and to sanitise your hands. In the interest of everyone, we are unable to see you at this point in time if you:

  • Are unwell or display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficultiesHave been exposed to a person who has tested positive to COVID-19 or waiting for result
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Are in quarantine as per government requirements


If you wish to make an appointment with a New Home Consultant please contact your preferred World of Homes or Display Centre.

We will continue to closely monitor the advice from health authorities and Governments, and will review this approach accordingly.

We look forward to welcoming you and please continue to be safe. Together we are doing this, together we are stronger.

2 April 2020

An Update From Our CEO

26 March 2020

To our army of subbies and suppliers, together we are stronger. Your health and safety is of the utmost importance and our No 1 priority. It is crucial that we operate in a safe, secure and healthy work environment over the coming weeks and months ensuring we all follow the Commonwealth and State/Territory Governments’ separation and distancing principles and maintaining a high level of hygiene. Housing Industry Association (HIA) guidelines to manage COVID-19 on new housing sites is a great resource as it clearly outlines measures to keep everyone safe - you can view it here.

25 March 2020

Further to the government announcement last night and in addition to the precautionary measures already in place to keep you and our team safe, effective immediately, all visits to World of Homes and Keysborough display centre will be by appointment only Saturday to Wednesday inclusive (closed Thursday and Friday).

Our New Homes Consultants remain available to meet with you 7 days / week via voice or video calls.

If you would like to make an appointment, please contact your local World of Homes or Keysborough display centre directly to arrange a time that suits. We do ask that you keep appointment attendees to a maximum of 2 adults please.

Please be advised that you will be required to complete a Health Disclosure Form prior to attending an appointment. In the interest of everyone, we are unable to see you at this point in time if you:

  • Display any flu like symptoms such as fever, cough, shortness of breath and/or breathing difficulties
  • Have been exposed to a person who has tested positive to coronavirus or waiting for result                   
  • Have had a test for COVID-19 with a positive result or waiting for results
  • Returned from overseas within the last 14 days
  • Are in quarantine as per government requirements

Stay safe. Stay well. Don’t congregate. And wash those hands!

24 March 2020

Please be advised that effective from 26.3.20, all World of Homes and the Keysborough Display Centre will be open Saturday to Wednesday inclusive. i.e. closed Thursday and Friday. New Home Consultants remain available for appointments 7 days / week. Given the current situation, we feel this is the right decision at this time in striking a balance between servicing our customers the best we can and doing everything we can to keep our entire display homes team in employment. Thank you for your understanding as we continue to work through this constantly changing landscape.

18 March 2020

As we navigate through these challenging times, we want you to know that we are here for you and that all of our display centres and head office remain open. We’ve introduced a range of new measures to safeguard the well being of our customers. employees, subbies and suppliers.

A dedicated COVID-19 Executive team is meeting daily to monitor the situation, oversee planning and make up to the minute decisions to keep the business operating and everyone safe with the following precautionary measures put in place:

Display Homes

  • Increased the scope of cleaning at our display centres and our offices
  • Making hand sanitiser available where possible
  • Asking all customers to reschedule display home visits and appointments if they are feeling unwell or who have been required by the Government to self-isolate

Our Team

  • Advised to stay home if they are feeling unwell no matter what the cause
  • Cancelled all non-essential business travel
  • A register is being maintained of staff who have travelled internationally to ensure they do not return to work until safe to do so
  • Avoid gathering in groups and hold phone/skype meetings with external suppliers
  • Continuing to observe good hygiene and avoid handshakes and personal contact where possible

Health Disclosure Forms

Effective 18 March 2020, Henley is introducing a Health Disclosure Form for customers, staff and contractors and we will kindly ask you to complete this prior to an appointment or visiting us.

We want everyone to have confidence about the health of people they will be interacting with.

Please continue to respect and support our employees, particularly if your appointment is required to be re-scheduled.

Design Showroom

With effect from Thursday 19 March, the Design Showroom will be open by appointment only until further notice. Please note it will not be open to the general public for browsing.

Together We’re Stronger

To minimise the spread of COVID-19 we are suggesting that all customers regularly consult the Government website www.health.gov.au, which recommends regularly sanitising hands.

Please be assured we are doing everything in our power to continue getting existing customers into their new homes, and keeping thousands of Victorian’s working.

Please take care of yourself and those around you as we work through this together.