Our commitment to you

Summing up our thoughts on customer commitment is really simple: You come first.

At Henley, your choices, convenience and comfort with the process and journey are our absolute priority – before you build, while you build and after you build.

We strive to ensure every part of your Henley build experience is inspiring and rewarding. This applies to everything from your first visit to a Henley display home to your exploration of our immersive World of Homes, through to the sales, selections, construction and Home Assurance phases. Our goal is to make the entire process enjoyable, accountable and upfront. At Henley will look after you from start to finish, and for many years after.

As simple as it sounds, our philosophy isn’t all about us – our philosophy is all about you.

At Henley, it all starts with “hello”. Try us and see.

 


Honesty

Henley's commitment to honesty and improvement spreads to all areas of our business. We continually seek change for the better in everything that we do, to ensure that we offer an industry leading experience to you, now and into the future.

Expect Henley to deliver:

  • Two-way contact. Listening to your feedback, and valuing your opinion, a dedicated representative from our Service Excellence Program contacts our clients at six stages throughout their build journey to seek your levels of satisfaction with us, and obtain your feedback.
  • Future-proofing. Continuing to pioneer industry leading Environmental and Philanthropic initiatives, Henley's commitment to improving the broader community around us means that we are always researching technology in sustainability to ensure that we are building tomorrows homes today.
  • Honesty. We believe in doing the right thing. Honesty is everywhere at Henley, in the houses we build, our home contracts, the prices we list and the client service we provide. Put simply, it’s who we are.


Transparency

We believe in being clear and candid. Let’s call it full disclosure. Customers know what their preferred home will cost from day one. Timelines and processes are communicated plainly and succinctly. We are generous with the information we offer. We explain details, explore options and state final costs. Our display homes reflect the real world results our clients can expect.

Expect Henley to deliver:

  • Pricing. Upfront published home prices, list of luxury inclusions, facade and structural option pricing and step-by-step construction information being available to you.
  • Upgrades. Ensuring that you understand any interior upgrade prior to making a full commitment with Henley, with access to our colour showroom and a detailed information session.
  • Accuracy. Keeping our communications to you clear, concise and accurate at every stage

 


Delivery

At Henley, we take extra measures to ensure that our homes are built to highest calibre. We offer a 12 Month Extended Maintenance period on all of our homes. Whilst the industry standard is three months, we understand the importance of allowing a house to settle over the four seasons of the year. All of our houses are built with a 50 Year Structural Guarantee, which is offered in addition to the standard HIA warranty period. It is these extra home assurances which will give you peace of mind for the lifetime of your home.

Expect Henley to deliver:

  • Integrity. The structural integrity of your new Henley home is assured with an industry leading warranty period.
  • Extended cover. Allowing your new home time to adjust to the natural conditions of your site before your maintenance period expires; we offer a 12 Month maintenance program.
  • Guarantee. The foundations of your home will be engineered to suit the unique traits of your site, that's our guarantee. Henley's commitment to quality means that we will never compromise on the quality of the foundations and footings of your new home.

 


Support

We have the knowledge, experience and communication skills to guide you every step of the way, across the threshold and into home ownership. We see building your home as a collaborative project. You'll have a dedicated team of specialists who will partner with you throughout each phase of the home building process, from display centre to door step, to ensure you finish with your dream home.

Expect Henley to deliver:

  • Knowledge. We ensure our staff are highly trained and skilled in their area of expertise. We are dedicated to ensuring that the industry's leading talent is working for us, and with you.
  • Experience. Making the building process effortless for you, we coordinate your entire construction process, including all of your appointments to ensure an efficient transition from one stage to the next.
  • Communication. Clear and proactive communication during every stage of your new home journey, with regular phone calls, emails and face-to-face meetings. Plus you can have peace of mind any time of the day (or night) with our Emergency Hotline - available 24 hours a day, 7 days a week during your 12 month maintenance period. 
  • Inspections. Building your home to the highest level of construction quality, we conduct quality inspections at five stages throughout your build process to ensure our standards are upheld.

 

Our guarantees

The confidence we have
in our work and our people
is reflected in the fact we offer
the most comprehensive array
of guarantees and support
in Australia.

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